| NO. |
SERVICE |
TIME FRAME |
| 1a. |
Vetting of
- application forms
- site plans
- architectural drawings
- feasibility studies/ Business plans
for accommodation and catering enterprises. |
|
Within 7 days of submission of documents |
| b. |
Initial Inspection of Project |
Within 7 days |
| c. |
Assessment of Suitability Reports and Permits/Certificates issued by the following Agencies:
- Registrar General’s Department (Business Registration, Certificates and Company Regulations)
- Town and Country Planning (Development or Change of use Permit)
- City/District Engineer’s (Building Permit)
- Ghana National Fire Service (Fire Certificate)
- Local Government Authority/Environmental Health Division (Environmental Health Certificate)
- Ghana Police Service (Police Permit)
- Environmental Protection Agency (Environment Permit)
|
|
Within 4 days upon submission of documents |
| d. |
Final Inspection of Project |
Within 4 days upon submission of documents |
| e. |
Licensing of Project |
Within 30 days |
| 2a. |
Processing of licences for Travel/ Tour/Car Rental Agencies and Tour Guides;
Inspection of Registered office and assessment of mandatory requirements including the following:
Business Registration Certificate of Incorporation and Commencement/Company Regulations
IATA Sales Agency Licence with date of issue and licence number
Bank account in the name of the company
Basic operational books i.e. GTB Information publications, Guide maps and planned tour programme(s)
• GATTA/TOUGHA/TORGAG membership certificate |
Within 21 days upon submission of all relevant documents |
| 3a. |
Processing for Air Travel/organizer’s licence (ATOL) for Charter Flights:
Assessment of mandatory requirements including the following;
Air worthiness certificate of carrier and Landing rights.
Charter agreement with airline
Business Registration/Certificate of incorporation and Commencement
Copy of the Company’s regulations Business Plan/Feasibility Report
Copies of contract agreements with providers of services ATOL Insurance Guarantee Bond. |
Within 21 days upon submission of all relevant documents |
| 4. |
Distribution of publicity/ promotional materials to stakeholders on request. |
Dispatched within 3 days |
| 5. |
Dissemination of information and Coordination of communication needs of the Board (both internal and external) |
Regularly |
| 6. |
Setting up of Information Desks at Conferences / Conventions |
7 days upon timely receipt of confirmation of the event. |
| 7. |
Facilitation of visits to tourist attractions/ sites for both local and international visitors. |
7 days after receipt of request |
| 8. |
Response to Client enquiries |
4 Days |
| 9. |
Waiting time for each Client |
Not more than 30 minutes |
| 10. |
Annual Renewal of licence |
Latest by 31st March of ensuring year |
| 11. |
Preparation of newsletters, calendars, leaflets, brochures and publication of house journals |
As and when publications run out of stock |
| 12. |
Ensuring good relations with the Board’s publics (press, tourists, tourism plant operators etc) |
On daily basis |
| 13. |
Handling the Board’s corporate events |
As and when appropriate |
| 14. |
Educating the public on the activities of the Board |
As and when necessary |
| 15. |
Handling customer complaints about the Board’s services |
Within 14 days |
| 16. |
Performing protocol duties such as receiving visitors to the premises of the Board |
As and when necessary |
Visiting Ghana 
